About this Event
Commerce Building, 14th Floor Sterne Room
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34 Broad Street, NW, Atlanta, GA 30303
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The Grievance vs The Complaint: What's the Difference?
Upon completion of this training, you will be able to understand:
- What is a grievance? What is a complaint? When should an individual file a grievance vs. a complaint?
- What is a manager's responsibility once a grievance or complaint is filed?
- Gain a better understanding of the grievance and investigative processes, time frames, referrals, and steps to follow, and a manager's role/responsibility in monitoring the environment.